Business Order Terms

These terms apply to custom and business orders – items printed with your logo or design for teams, companies, schools and events. They are in addition to our general terms of service.

1. Quote and approval

After you send us your request, we prepare a digital mockup and a price quote. Production starts only after you approve the mockup and the quote in writing (email or WhatsApp).

2. Your artwork

You confirm that you own the rights to the logo, text and artwork you send us, or have permission to use them. We may decline designs that infringe third-party rights or contain offensive content.

3. Payment

Custom orders are paid in full in advance, through the secure payment link we send you. Prices in the quote are in US dollars and include VAT where applicable by law.

4. Production and delivery

Production usually takes 3–7 business days after payment, followed by tracked shipping (usually 10–21 business days, depending on the destination). If you have an event date, tell us before ordering and we will confirm a timeline.

5. Colors and placement

Printed colors may differ slightly from screen colors and from your brand colors, and print placement may vary slightly between sizes. These are not considered defects.

6. Changes and cancellation

You can change or cancel your order free of charge until production starts. Because custom items are made especially for you, they cannot be cancelled or returned after production has started, except where required by law.

7. Defects and misprints

If an item arrives defective or misprinted, contact us within 30 days of delivery with your order number and a photo. We will reprint the item or refund it.