FAQ
Frequently Asked Questions
Shipping
How long does shipping take?
All Mozes Design items are made to order. Production takes 3–7 business days, followed by shipping:
- 🇺🇸 United States: 5–8 business days after dispatch
- 🇪🇺 Europe: 7–14 business days after dispatch
- 🌍 Rest of world: 10–21 business days after dispatch
Total estimated delivery = production + shipping time. See our full Shipping Policy for details.
Returns & Exchanges
What is your return policy?
Because every item is made to order specifically for you, we do not accept returns or exchanges for wrong size selections or change of mind. Please check our size guide carefully before ordering.
What if my item arrives damaged or misprinted?
We stand behind our quality. If your item arrives damaged, defective, or misprinted, contact us within 30 days with your order number and a photo and we'll make it right with a replacement or full refund.
Sizing
How do your items fit?
Mozes Design pieces are designed with a relaxed, oversized streetwear fit. A size guide is available on each product page. When in doubt, size up.
Orders
Can I cancel or change my order?
All our products are made to order, so we're unable to cancel orders once they've been placed. If you made a mistake, contact us as soon as possible at info@mozesdesign.com and we'll do our best to help.
EU customers: If you're located in the European Union and wish to request a cancellation, please reach out to us directly. We handle each request individually in accordance with applicable law.
How do I track my order?
Once your order ships, you'll receive a tracking number by email. Allow 24–48 hours for tracking to update.
Contact
How can I reach you?
Email us at info@mozesdesign.com or message us on WhatsApp — we'll respond within 24 hours.